Customer Service

At the moment all our products are sold through pre-order sales. Once the payment of the item is made, it will be sent to your destination when the collection will be ready and online .

Returns and exchanges
Etxaburu has a 14-day return policy: The return of any product have to be within 14 days of receipt. Items must be returned in the same conditions when you received it.  All original packaging and labelling must be returned in good condition also. Shipping and handling charges are not refunded unless the original item was incorrect or faulty. 

If you wish to exchange an item please email us as soon as possible to inform us. Items may only be exchanged for a different size of the same item or if you are interested in a different shoe, please return your item/s and simply purchase the new piece separately at

Sale items may not be returned or exchanged unless they are faulty. 

To send us our exchange item securely repackage your item.

We suggest you select an insured shipping or postage method. You are responsible for the product until it reaches us. We do not accept responsibility for packages we do not ship ourselves. All return shipping costs are to be paid by the customer.

Send your package to:
C/Santiago 16 6º
28013, Madrid

We will advise you once we have received your goods. 

Etxaburu will not be held responsible for any additional taxes or duties incurred by your country.

Size guide

Use this chart to convert between standard size formats.

EU 36 37 38 39  40 41
UK 3 4 5 6 7 8
US 6 7 8 9 10 11
China 36 37 38 39 40  41
Korea 230 235 245 255 260 265
Japan 23 23.5 24.5 25.5 26 26.5

Shoe care

Taking good care of your new shoes will ensure them a prolonged lifetime. Please take a moment and read through these recommendations.

We recommend treating Etxaburu shoes with a waterproof spray before the first wear.

After natural wear and tear you may want to revitalize the color of your shoes. This can be done with specialist sprays which have a similar tone to your shoe leather.

Cleaning your Etxaburu shoes regularly help give your shoes a longer life. There are a variety of general and more specialist shoe care products that can be purchased.

It is normal that overtime some softer leathers may become dry and lose some of their natural finish. To overcome this we recommend that you regularly apply a thin layer of nourishing cream and buff lightly with a cloth

Suede is a sensitive material so it is important to be careful. Suede should be brushed gently with a suede rubber, smoothing down all the fibers in the same direction. We recommend applying a protective waterproofing spray which is specifically for suede and nubuck. We recommend using a colorless spray especially in the beginning. Suede cannot be polished therefore it is important to add stain resistance and moisture repellent as soon as possible. Spray only lasts a certain amount of time, therefore repeat from time to time to maintain the protective layer.

Drying Shoes
When shoes become wet from outdoor use, dry with a soft, clean cloth and let them dry in natural/warm environment.

Our shoes are built on leather soles. If your leather soles get wet, allow them to dry naturally.

Got any question?

Get in touch at